MAKING RESERVATIONS - You may reserve a cottage in person or by phone daily from 9 AM to 5 PM. Our office is open year round. Call 1-800-338-4775 or 252-986-2562 to make your reservation. We will send your lease agreement to you along with a brochure that describes the Lodging Protection Plan insurance benefits and service limits, as well as any restrictions, limitations and exclusions. The cost of coverage is included in your deposit payment and equals 6.5% of the gross rental amount. You must indicate on your lease if you do not wish to purchase this plan. Your signed lease and 50% of the rent must be paid within 10 days to confirm your reservation. You may confirm your reservation by check, money order, MC/Visa, or Discover. When your lease and rental payment arrive at our office, we will send confirmation of your reservation. All correspondence will be addressed to the guest who holds the reservation. The balance of your rent, 7.75% NC tax and 5% Dare County Occupancy tax are due 30 days prior to check-in. Any special deposit or rental items(plus 8% NC tax) may be paid when you check in. All payments must be US funds. No personal checks will be accepted at our office when you check in.

SPECIAL DEPOSITS - A damage/cleaning deposit is required on all cottages. This deposit will be returned 30 days from your departure if the cottage is left in satisfactory condition, all keys and rental items are returned to the office by check out time and no charges have been made on the property phone. In the event that any part of your deposit is not refunded you will receive an explanation of all charges with the balance of your deposit, if any. DRI will charge $25 if any amount must be held for any reason. There is no Special Deposit on Hatteras Cabana Rentals.

CHECK-IN AND CHECK-OUT - Check-out time is 10 AM. Guest check out should be completed with keys and rental items returned to our office by 10 AM. Check-in time is 4 PM. We know that you're anxious to get your vacation started but, it takes time to get your vacation rental property ready. To make the wait easier, we suggest that you "Hit the Beach". Check with our office, we'll give you an idea of what time your home will be ready: head for the beach, go shopping ... whatever!

OCCUPANCY - The number of guests we book into a home is determined by the capacity of the home and agreement with the owner. This is the maximum number of people allowed to occupy the property. All guests must be listed on the Lease. No subleasing. Dolphin Realty Inc. leases homes without respect to the race, color, religion, sex, national origin, handicap or familial status of any party. We rent to family groups only unless special arrangements are made at the time of reservation. If a group misrepresents itself in any manner, we reserve the right to terminate the lease and have the premises vacated immediately with no refund of any monies.

CANCELLATIONS AND CHANGES - In case of cancellation, transfer or change in any reservation, no refund will be made by Dolphin Realty or the owners we represent unless the unit is re-rented and confirmed for the canceled period. All cancels, changes and transfers are subject to a minimum charge of $50. You may call us to cancel but follow with a written notice. We must have notice of any cancellations, changes or transfers in writing from you.

LODGING PROTECTION PLAN - You probably don't want to think about it. And no one else wants to discourage you by talking about it. But the plain fact is that travel involves some unique risks and the unexpected does occur - you or your child or another family member can become seriously ill or injured or severe weather might cause your trip to be canceled or interrupted. Your travel plans just aren't complete until you protect yourself against these risks by choosing the valuable Lodging Protection Plan.

REFUNDS OR BREAKDOWNS - No appliances, air conditioners, TV sets, VCRs, pools or hot tubs are guaranteed. We will make every attempt to have repairs made quickly. Repair services are limited so call us promptly. No refunds will be given due to appliance failure, lack of fish or inclement weather.

MESSAGES - Messages and mail will be held for you at the Dolphin Realty office. Only emergency messages will be delivered. The message phone number is 252-986-2241. Our fax number is 252-986-2908. Our Email address is dolphin-realty@outer- banks.com. If you are having something sent, please include 56821 Highway 12 South, P.O. Box 387, Hatteras, NC 27943 in the address.

MAID SERVICE - We will be happy to arrange for a housekeeper during your stay or after you check out. Call the office to make arrangements for this service. The cost is very reasonable.

YOUR STUFF - We are not responsible for lost, stolen or abandoned items. Any items found will be stored in the "lost and found" for 30 days. If you miss something call our office and check. If the item has been located we will ship it. There will be a $25 handling charge.

PETS - In those rentals accepting pets there will be an additional rental amount charged by the property owner. This amount is $70 unless otherwise stated. Arrangements must be made to bring your pet. You may be asked to make an additional $70 damage deposit for your pet. You will be responsible for any damage to the home or furnishings. You must agree to clean up after your pet, keep your pet quiet and never leave it alone in the unit. AN UNREGISTERED PET IN ANY UNIT WILL BE CAUSE FOR EVICTION WITH NO REFUND. PETS MUST BE KEPT ON A LEASH. There is a Pet Boarding Kennel in Frisco.

WEATHER - Weather on the Outer Banks can be unpredictable. During the "Hurricane Season" you can experience delays in arriving and evacuations if a storm threatens. The owners that Dolphin Realty manages property for DO NOT refund unless the property is severely damaged or destroyed. Add peace of mind to your vacation! You've made a significant investment in your trip so why not protect it - just as you purchase insurance to protect the investment you've made in your home and car.